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It may happen that you want to return an order. Perhaps because the product does not like or maybe there is another reason why you do not want to have the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

You have 14 days after cancellation to return your product. You will then receive the full order amount including shipping costs credited. Only the costs of returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, please consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us via the contact form on our website. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been received back in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we can charge this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when it is returned.

Do you want to exchange a product?

Do you want to exchange your product? That is no problem at all. You can contact [e-mail] for this. However, you do bear the costs of returning the product yourself."

I have given the wrong delivery address!

Accidentally gave a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

"You have the right to cancel your order up to 14 days after receipt without giving any reason. You have 14 days after cancellation to return your product. You will then receive the full order amount including shipping costs credited. Only the costs of returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, please consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur. 

The ESD license numbers supplied do not fall within the scope of the right of return.

In order to make use of this right, you can submit your request via DIT FORMULIER. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been received back in good order".